Last updated: November 11, 2026.
Digital goods and game coins
Digital downloads, digital goods and game coins are final sale once supplied or credited. We do not offer change-of-mind returns or exchanges. If your purchase is missing, duplicated, faulty or not as described, contact us so we can investigate. Purchases billed by an app marketplace are subject to that marketplace’s refund process.
Books and physical merchandise
Books are final sale for change-of-mind purchases. If a book or other physical item arrives damaged, defective or incorrect, please contact us promptly after delivery with your order number, a description and photos of the item and packaging. Keep the packaging while we review the issue. Do not send an item back until we provide return instructions.
Shirts and sizing
Please check the size chart and product options before ordering. We do not accept returns or exchanges because the size you selected does not fit or because you changed your mind. This does not exclude remedies for a defective item, an incorrect item or an item that does not match its description.
Panda Pops display props
Panda Pops and their packaging are collectible display props, not food. Do not eat, chew or swallow them. Keep them away from anyone who may mistake them for a snack.
How to contact us
Use our Contact page and include your order number. For approved claims, we will explain the available remedy and any return or shipping arrangements before you send anything back.
Your legal rights
This policy does not limit rights or remedies that cannot be excluded under applicable consumer law, including any required cancellation, refund, repair or replacement rights. Where those rights apply, they take priority over our final-sale policy.